Refund policy

Everything Nyrex sells is digital and delivered the moment you pay, so please read this before you buy.

When we refund

• The file, key or access you bought does not work as described and we cannot fix or replace it within a reasonable time.
• You were charged twice for the same order.
• You did not receive your order and our support could not deliver it.

When we do not refund

• You changed your mind after the files, key or access were delivered (see your right to cancel below).
• The product works as described but was not what you expected.

Your right to cancel (EU, EEA and UK)

If you live in the European Union, the European Economic Area or the United Kingdom, you have 14 days to cancel an online purchase. Because we deliver digital products right away, checkout asks you to request immediate delivery and to agree that you lose this right once delivery has started; your receipt confirms it. If you did not agree to that, you can cancel within 14 days of your order and we refund you.

None of this limits your legal rights when a product is faulty or not as described.

How to ask for a refund

Write to us through the contact details on our store within 14 days of your order, or as soon as you notice a fault. Include your order number and what went wrong. We reply within 2 business days and refund to the original payment method.